Case Study:Compliance business architecture alignment analysis

Client: Leading Insurance provider

Industry: Insurance and Regulatory Compliance

Overview

A leading insurance provider faced challenges in aligning their strategic goals related to fraud detection and compliance with their operational processes. They sought a solution that could automatically analyze and align their strategy and process documents to ensure cohesive and effective fraud management.

Problem

The insurance provider needed to analyze the operationalization gap between their strategic plans and actual operations, particularly in the areas of fraud detection and compliance. They found discrepancies in how strategic objectives were being implemented at the operational level, which led to inefficiencies and potential risks. The goal was to identify these gaps and ensure that strategic goals were effectively translated into operational actions.

Solution: Orthogramic

Using Orthogramic, the insurance provider uploaded their strategy documents, process documents, and organizational structure, including management roles. Orthogramic classified, stratified, and prioritised the uploaded data, extracted business architecture domain data, and generated comprehensive alignment reports. This process highlighted gaps and provided actionable insights to align their strategic goals with operational processes.

Key Features utilized

Document Tagging and Access Control

Tagging Documents: Smart tagging for quick identification and retrieval of strategy and process documents.

Access Control: Defined user and group permissions to ensure data security and integrity.

Automated Reminders and Alerts

Reminders: Automated reminders to prepare and update strategic documents.

Alerts: Real-time notifications to Business Architects when new strategy or process documents are added.

Approval Processes

Structured Workflow: Implemented a structured approval process for adding or updating documents.

Business Architecture Domain Impact: Provided an overview of implied Business Architecture domain data changes, ensuring transparency and informed decision-Business Architecture.

Analysis and Results

Business Architecture Alignment

Orthogramic’s automated review revealed strong alignment between the insurance provider’s strategic documents and operational processes in managing fraud compliance and risk. The strategic documents, such as the corporate plan and various divisional plans, emphasised enhancing fraud detection and compliance measures. The value streams and enabling capabilities identified in the process documents mirrored these strategic goals.

Key Findings

Aligned Value Streams: Fraud Identification, Fraud Investigation, and Fraud Outcome Management value streams were well-aligned with strategic goals.

Enabling Capabilities: Critical capabilities like data analytics, compliance reviews, and legal actions were identified and mapped to strategic objectives.

Stakeholder Alignment: Participation from Data Analytics Teams, Compliance Teams, and Legal Teams aligned with roles and responsibilities defined in strategic documents.

Misalignments and Remediation

Despite overall strong alignment, Orthogramic identified specific misalignments in capabilities, value streams, and initiatives:

Capabilities:

Misalignment: High-level strategic goals lacked detailed operational capabilities.

Remediation: Workshops conducted to map strategic goals to specific capabilities and update strategic documents.

Value Streams:

Misalignment: Strategic documents described broad value streams without specific operational processes.

Remediation: Strategic documents were updated to reflect detailed processes and stakeholder engagements.

Initiatives:

Misalignment: High-level strategic initiatives were not mapped to detailed operational initiatives.

Remediation: Initiatives were mapped to operational tasks, and a comprehensive initiative tracking system was developed.

Impact and Benefits

Strategic Cohesion: Ensured cohesive strategic planning and execution across all organizational layers.

Operational Efficiency: Identified and addressed operational gaps quickly to maintain alignment with strategic goals.

Informed Decision-Making: Provided data-driven insights into organizational alignment, enhancing decision-making.

Improved Collaboration: Fostered better communication and understanding between organizational layers, promoting a unified approach to achieving business objectives.

Conclusion

By leveraging Orthogramic, the insurance provider successfully aligned their strategic goals with operational processes, enhancing their fraud and compliance management framework. This alignment ensured that strategic objectives were actionable and measurable, promoting continuous improvement and effective risk mitigation.