Frequently asked questions
General
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What is Orthogramic?
Orthogramic is a B2B SaaS platform designed to streamline and automate the process of extracting and mapping business architecture documents.
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Are there access controls and approvals?
Yes, Orthogramic allows you to assign access and management rights to specific users and groups.
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What can Orthogramic automate?
Orthogramic automates the extraction and synthesis of business architecture data from your documents, creating a holistic view of your organization effortlessly. It streamlines the process of updating organizational structures and provides tailored action recommendations based on user roles like COO, Strategist, or Data Architect. Additionally, Orthogramic offers an AI-powered chat interface that automates responses to user inquiries, helping to naturalize business architecture practices within your team.
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Can Orthogramic integrate with other software tools?
Yes, Orthogramic offers seamless integration with various software tools through APIs.
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Who is Orthogramic designed for?
Orthogramic is designed for COOs who need to align strategy with operations and streamline business processes. While it empowers business architects to manage business architecture effectively, it provides COOs with real-time insights and operational efficiency tools to drive growth.
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How does Orthogramic help with business architecture?
Orthogramic supports COOs by automating key business architecture tasks, such as document analysis, strategy alignment, and cross-functional coordination. Business architects can still use it to manage architecture documentation, but the platform is tailored to help COOs streamline operations and ensure strategic alignment.
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Can I use Orthogramic without a business architect?
Absolutely. Orthogramic is designed to be intuitive for COOs and operational leaders, enabling them to align strategy with day-to-day operations without needing a dedicated business architect. Business architects can still benefit from its powerful architecture management tools, but it's built to help COOs lead with confidence.
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What type of organizations benefit most from Orthogramic?
Orthogramic is ideal for mid-sized companies where COOs oversee both strategy and operations. It’s especially beneficial for organizations looking to scale efficiently, improve strategy execution, and ensure cross-departmental alignment. Business architects can also leverage the platform to manage architecture processes effectively.
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Can I customise the user roles in Orthogramic?
Yes, Orthogramic allows for the customization of user roles to fit the specific needs of your organization.
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What makes Orthogramic different from enterprise architecture tools?
Orthogramic stands out due to its advanced automation capabilities, user-friendly interface.
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How can Orthogramic help with regulatory compliance?
Orthogramic helps ensure regulatory compliance by automatically identifying and managing documents required for legal.
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How are business documents used in Orthogramic?
Documents you upload are automatically analyzed to determine their organization primary business unit.
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Can I access Orthogramic on mobile devices?
Yes, Orthogramic is accessible on mobile devices, allowing you to manage and review documents and data on-the-go.
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What is the process for uploading documents to Orthogramic?
Orthogramic regularly updates its platform with new features and improvements based on user feedback.
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How does Orthogramic handle version control?
Orthogramic automatically tracks and manages different versions of documents.
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What are the key benefits of using Orthogramic for strategic alignment?
Orthogramic enhances strategic alignment by providing tools for visualizing and mapping business capabilities.
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What training resources are available for Orthogramic users?
Orthogramic provides a variety of training resources, including webinars, online courses, user guides.
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Can Orthogramic generate reports and analytics?
Yes, Orthogramic includes robust reporting and analytics capabilities.
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What happens if I encounter an issue with Orthogramic?
If you encounter an issue, Orthogramic's support team is available to assist you.
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Why the name Orthogramic?
An "orthogram" is not a common term, however, breaking down the word using Greek roots, we can infer:: ὀρθός (orthós): means "straight," "correct," or "right." γράμμα (grámma): means "letter" or "line." Combining these roots, "orthogram" could mean a "straight line" or "correct writing."
Getting started
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How do I get started with Orthogramic?
To get started with Orthogramic, sign up on our website and follow the onboarding steps.
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How long to become proficient?
You can start seeing value from Orthogramic within hours.
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How do I prepare to use the service?
Gather at least one strategy, process, or other business document.
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How long does it take to extract data from documents?
Extracting data from documents using Orthogramic takes only a few minutes.
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Does Orthogramic support multiple languages?
We support US English and will add other languages progressively.
Using Orthogramic
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Are there access controls and approvals?
Yes, Orthogramic allows you to assign access and management rights to specific users and groups. Changes and updates to documents are managed through a structured decision tree, ensuring secure, controlled, and transparent approval processes tailored for business architecture needs.
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How are business documents used in Orthogramic?
Orthogramic regularly updates its platform with new features and improvements based on user feedback and industry trends. Users are notified of updates and can access new features as they are released.
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Can Orthogramic integrate with other software tools?
Yes, Orthogramic offers seamless integration with various software tools through APIs.
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What is the process for uploading documents to Orthogramic?
Uploading documents is straightforward. You can upload files through the Orthogramic interface, categorise them, and the platform will automatically extract and analyze relevant data to align with your business architecture.
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Can I customise the user roles in Orthogramic?
Yes, Orthogramic allows for the customization of user roles to fit the specific needs of your organization. You can define roles and permissions to ensure appropriate access and functionality for each user.
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How does Orthogramic handle version control?
Orthogramic automatically tracks and manages different versions of documents, ensuring that you have access to the most recent and relevant information. Users can also manually adjust and revert to previous versions as needed.
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What types of documents can Orthogramic handle?
Orthogramic can handle a very wide range of documents, including business capability assessments, strategic plans, compliance reports, and more. The platform supports various formats to ensure comprehensive document management.
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How can Orthogramic help with regulatory compliance?
Orthogramic helps ensure regulatory compliance by automatically identifying and managing documents required for legal and regulatory adherence, and by providing tools to monitor and report compliance status.
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What are the key benefits of using Orthogramic for strategic alignment?
Orthogramic enhances strategic alignment by providing tools for visualizing and mapping business capabilities, assessing data quality, and ensuring that all business processes are aligned with organizational goals.
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Can I access Orthogramic on mobile devices?
Yes, Orthogramic is accessible on mobile devices, allowing you to manage and review documents and data on-the-go through its responsive web interface. We do recommend the web version to view complex data like strategy/operational alignment between business units.
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Are there limits to users or documents in Orthogramic?
Orthogramic offers scalable plans that can accommodate organizations of various sizes, with no strict limits on the number of users or documents.
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Can Orthogramic generate reports and analytics?
Yes, Orthogramic includes robust reporting and analytics capabilities, allowing you to generate detailed reports on document status, strategic alignment, and other key metrics.
Support
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What support options are available for new users?
Orthogramic provides comprehensive support options, including a knowledge base, user guides, video tutorials, and dedicated support teams to help new users get started and make the most of the platform.
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What training resources are available for Orthogramic users?
Orthogramic provides a variety of training resources, including webinars, online courses, user guides, and one-on-one training sessions to help users become proficient with the platform.
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What happens if I encounter an issue with Orthogramic?
If you encounter an issue, Orthogramic's support team is available to assist you. You can reach out through the support portal, email, or phone for prompt assistance.
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What happens if I encounter an issue with Orthogramic?
If you encounter an issue, Orthogramic's support team is available to assist you. You can reach out through the support portal, email, or phone for prompt assistance.
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Do you offer support and training?
Yes, we offer comprehensive support and training to ensure you get the most out of Orthogramic. Our support team is available to assist with setup, integration, and ongoing use, while our training resources help you and your team become proficient with the platform's features.
Security
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Is my data secure?
Yes, Orthogramic adheres to SOC2 standards, ensuring your data is secure. We use advanced encryption and security practices to protect your information and maintain compliance with industry standards.
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Are there access controls and approvals?
Yes, Orthogramic allows you to assign access and management rights to specific users and groups. Changes and updates to documents are managed through a structured decision tree, ensuring secure, controlled, and transparent approval processes tailored for business architecture needs.
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Who owns the data stored on your platform?
You retain ownership of all data stored on our platform. Orthogramic is committed to ensuring that your data remains your property and is handled with the utmost care and confidentiality.
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Can we deploy Orthogramic in our own cloud environment using Kubernetes?
Yes, Orthogramic can be deployed in your own cloud environment using Kubernetes, allowing you to leverage your existing cloud infrastructure while maintaining full control over your data and ensuring enhanced security.
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Do I have to use MFA?
Yes, we enforce MFA as part of a best practice approach to security.
Pricing
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Can I get a demo of Orthogramic before purchasing?
Yes, you can request a demo of Orthogramic to see how the platform works and how it can benefit your organization. Contact the sales team to schedule a personalised demo session.
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What is the cost structure for Orthogramic?
Orthogramic offers a usage-based pricing model, with plans that scale according to the number of frame exports and other usage metrics. Detailed pricing information is available on the Orthogramic website.
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How does Orthogramic pricing work?
Our pricing is usage-based. Pricing is based on the number of frame exports. A screen is a webpage or a frame in Figma. You can always purchase more as you grow your business.
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Do you have a free plan?
Yes! You can try Orthogramic for 14 days before committing to a plan. This gives you the chance to evaluate whether Orthogramic is a good fit for you.
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Can you invoice me?
Yes! We are happy to offer invoicing with any of our plans.
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Where can I see a breakdown of my team members and costs?
You can manage your team contributors and viewers from the team settings. You can add or remove team members at any time.
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Can I change plans after I purchase?
Sure, go to your settings, choose plan and billing, and change your plan. You will only be billed the difference between the plans.
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How will I be charged?
Orthogramic subscriptions renew automatically. Monthly plans are billed every month on the day it was purchased. Annual plans are billed every year anniversary of the day it was purchased.
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What forms of payment do you accept?
We support payment through credit cards. If you require other forms of payment, contact us.
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Can I cancel my plan at any time?
Yes, you can cancel at any time and use your plan’s features until the end of the billing cycle.
